We have an issue in our household. 1 person has an Android phone, and one person has an IOS device. When trying to pair both of them to the UE Boom speaker we run into an issue where the IOS device seems to prevent the android device from pairing. The only solution we have found for this is to:
- Hold The Volume Down and Power button on the UE BOOM device. Wait about 5- 10 seconds while holding both buttons and you will here a little jingle. Release both buttons and the device will turn off
- Hit the power button again and then pair your Android device first
This Fix will last for several weeks, and will simply have to be repeated if/when the Android device is prevented from pairing again in the future. What you are doing by holding the volume down and power buttons is clearing all of the paired devices from the speaker and factory resetting it. Not the most elegant solution but it has worked 100% of the time to fix this issue so far.